FAQS-Questions? Let's take care of those for you.
ABOUT US
- How do I contact you?
- How are your goods made?
- How to become a product endorsement or brand ambassador?
SHIPPING
- What's My Order Status?
- How much does shipping cost?
- Do you ship internationally?
- How long does it take to get my order?
- What happens if my order is lost in the post?
- Are there customs and duties on my shipment?
- Can we mark your package as a "Gift?"
RETURNS, EXCHANGES & REPAIRS
- What is your lifetime warranty?
- What's your return policy?
- How do I return my goods?
- How do I get my goods repaired?
ABOUT PRODUCTS
- Why do you stitch goods by hand?
- What are the natural marks on your leather goods?
- Will my leather item look like the product image?
- How to correctly adjust the size of my belt?
CUSTOMIZATION
- What can you do custom orders include?
- How do you engrave your leather goods?
- Can you engrave a picture or a logo?
- How do I submit my idea for a new product?
OUR LEATHERS
- What is leather patina?
- How do I take care of my leather goods?
- Will my leather product be the same as in the picture?
- Is your leather environmentally friendly and safe?
- How do I care for my leathers?
PAYMENT
- How To Pay for my order?
- Why are PayPal payments in USD?
- Why doesn't the ZIP/Postal code match at checkout?
- Can coupon codes be stacked or combined?
DID WE ANSWER YOUR QUESTION?
Feel free to send an email to support@waltleather.com
